Provenance Support

Need help with the Provenance iOS app? Email metamemeapp+provenance@gmail.com.

When contacting support

Please include a short description of what happened, your iPhone model, and your iOS version. Do not send passwords, authentication codes, or sensitive personal information.

Scanning and product research

You can browse products and news without an account. An account is required to scan or search for new products and to save a private scan history. For the clearest photo results, keep the product label well lit and fully visible.

Account access

If you cannot sign in, confirm that you are using the email address associated with your Provenance account. You can also create a new account from the sign-in screen.

Delete your account

You can permanently delete your account inside the app. Open Profile, choose Delete Account under Account Management, and confirm. This deletes your account and personal scan history. Shared, non-personal product research remains available to the community.

Privacy and legal information

Review the Privacy Policy and Terms of Service for more information about data handling and use of the service.